Frequently Asked Questions
Understanding our terms and conditions
FAQ
SHIPPING
What shipping methods are available?
Express
1-2 business days • Orders 0kg–2kg $30.90
Standard
3 to 9 business days • Orders $150.00 and over Free
Standard
3 to 9 business days • Orders 0kg–2kg $14.90
Standard
3 to 9 business days • Orders 2kg–30kg $21.90
Do you ship internationally?
International Shipping (Europe, Africa, Middle East, Asia...)
1. Canada Post (via EMS or Tracked Packet International)
- Tracked Packet International (6-12 days) → Good for small packages
- Xpresspost International (4-7 days) → Faster and more secure delivery
2. DHL Express / FedEx International (for premium & fast service)
- DHL Express Worldwide (2-5 days) → Fast delivery with detailed tracking
- FedEx International Priority (1-3 days) → Ideal for urgent deliveries
3. Specialized carriers (if you sell bulky or specific items)
- Cargo / Air Freight for Bulk Deliveries
- Chronopost / La Poste (France), Royal Mail (UK), etc. for targeted shipments
How long does it take to receive my package?
- Standard Parcel (2-9 days) → Cheaper, good for small orders
- Xpresspost (1-2 days) → Fast delivery and tracking included
- Priority (next day) → For urgent deliveries
PAYMENT
What payment methods are accepted?
✅ Secure payments 🔹 We use recognized payment solutions (Stripe, PayPal, Visa, Mastercard, etc.) which encrypt your banking information.
Is online shopping safe?
✅ SSL Certificate (HTTPS) 🔹 All transactions are protected by SSL encryption, ensuring the confidentiality of the data exchanged.
✅ Fraud Protection 🔹 Our systems detect and block suspicious activity to prevent any fraud attempts.
✅ Return Policy & Customer Service 🔹 If you have any problems, our team is available to answer your concerns and ensure a peaceful shopping experience.
Yes, shopping online is safe , as long as you follow certain best practices. Modern e-commerce sites use advanced technologies to protect transactions and customers' personal information.
Order & Returns
How to place an order?
1️⃣ Add your items to the cart by selecting the desired options.
2️⃣ Go to your cart , review your selection, then click “Proceed to checkout” .
3️⃣ Fill in your shipping information , choose a shipping method and click "Continue to checkout" .
4️⃣ Select a secure payment method (credit card, PayPal, etc.) and confirm your order.
5️⃣ Receive an email confirmation with your tracking number once the shipment is made.
Need help? Contact our customer service! 😊
How Can I Cancel Or Change My Order?
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Do I need an account to place an order?
No, you can order as a guest without creating an account. However, creating an account allows you to:
✅ Track your orders more easily
✅ Save time on your future purchases
✅ Access exclusive offers
The choice is yours! 😊
How do I track my order?
1️⃣ After your purchase , you will receive a confirmation email with a tracking number.
2️⃣ Click on the tracking link in the email or enter your tracking number on our "Order Tracking" page.
3️⃣ Track the progress of your package in real time until its delivery.
If you have not received your tracking number, contact our customer service!
How to return a product?
1️⃣ Check our return policy : Returns are accepted within [number] days of receipt, if the item is in perfect condition.
2️⃣ Contact our customer service via [email/phone] to obtain a return authorization.
3️⃣ Carefully pack the product and return it to the address provided.
4️⃣ Once received and verified , we will proceed with a refund or exchange within [number] days .
Need help? Contact us!